Shipping policy

Thank you for choosing ONTRUVE.
We are committed to delivering your order 
safely and efficiently.

📍 Shipping Locations
We currently ship within the United Kingdom.
International shipping is coming soon. 
If you are located outside the UK, please 
contact us at contact@ontruve.com before 
placing your order.

⏱ Processing Time
All orders are processed within 3–4 business 
days (Monday–Friday).
Orders placed on weekends or public holidays 
will be processed the next working day.

🚚 Estimated Delivery Time
Orders are delivered within 5–8 business days 
after dispatch.
As our products are shipped from our overseas 
warehouse, delivery times may vary slightly 
depending on logistics and customs processing.

💷 Shipping Costs
We offer FREE shipping across the 
United Kingdom.
There are no additional shipping fees 
at checkout.

📦 Tracking Information
Once your order has been shipped, you will 
receive a confirmation email with your 
tracking number.
Please allow 24–48 hours for tracking 
updates to appear.

📬 Incorrect Address
Please ensure your shipping address is 
correct at checkout.
ONTRUVE cannot be held responsible for 
orders delivered to incorrectly provided 
addresses.

📩 Questions?
If you have any questions regarding shipping, 
please contact us at:
contact@ontruve.com
We are happy to assist you.